Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You can pay securely using credit card, debit card, or instant EFT through our Yoco payment gateway.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and instant EFT. All payments are processed securely through Yoco's encrypted payment gateway.

You can modify or cancel your order within 2 hours of placing it. Please contact us immediately at . Once your order is being prepared, we cannot make changes.

Our marshmallows are made with premium ingredients including sugar, glucose syrup, gelatin, natural flavours, and food colouring. We use real vanilla extract, quality chocolate, and natural caramel flavouring in our specialty varieties.

Yes, all our marshmallows are naturally gluten-free. However, they are produced in a facility that also processes products containing gluten, so cross-contamination is possible.

When stored in a cool, dry place in an airtight container, our marshmallows stay fresh for up to 3 months. For best taste and texture, we recommend consuming within 6 weeks.

Currently, we don't offer sugar-free or vegan options as our traditional recipe contains gelatin and sugar. We are exploring alternatives and hope to offer these options in the future.

A flat rate shipping fee may apply depending on the product. The exact cost is shown in your cart and at checkout before you pay.

Delivery times vary by product and supplier. Local items are typically quicker. Imported items can take a month or more as they are shipped to our premises, inspected, and then sent on to you. We keep you updated throughout.

Yes. You will receive updates as your order progresses. We keep you informed from the moment your order is placed through to delivery.

We accept returns within 7 days of delivery for damaged products or items not as described. Please contact us immediately if there is an issue with your order. Visit our Returns page for full details.

Once we receive and approve your return, refunds are processed within 5-7 business days. It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank.

You can reach us via email at or call us at . Our customer service hours are Monday-Friday 9 AM-5 PM and Saturday 10 AM-2 PM. You can also use our contact form.

Yes. We offer special pricing for bulk orders and can create custom gift packages for corporate events. Please contact us at with your requirements for a personalised quote.