Privacy Policy

Last Updated: March 2026

At JavaMellow, your privacy matters. We do not share or use your personal information outside of JavaMellow. This policy explains what we collect, how we use it, and how we keep it safe.

1. Information We Collect

We collect information that you provide directly to us when using our website and services:

Personal Information:

  • Name and contact information (email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through Yoco)
  • Order history and preferences
  • Communications with customer service

Automatically Collected Information:

  • Device and browser information
  • IP address and location data
  • Website usage data and analytics
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To fulfil your orders, process payments, and arrange delivery.
  • Order Updates: To contact you with progress reports after you place an order, keeping you informed at every step.
  • Customer Service: To respond to your inquiries, provide support, and resolve issues.
  • Newsletter and Promotions: To send you promotional materials, special offers, and product updates -- only if you have opted in.
  • Website Improvement: To analyse usage patterns and improve our website functionality.
  • Legal Compliance: To comply with legal obligations and protect our rights.

3. Information Sharing

Your personal details are never shared or sold outside of JavaMellow. We may share your information only with:

  • Payment Processor: Yoco, for secure payment processing
  • Delivery Services: Courier and delivery services as needed to fulfil your order
  • Legal Requirements: When required by law or to protect our legal rights

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your data

Opt-Out

Unsubscribe from marketing communications

To exercise these rights, please contact us at .

7. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email:
Phone: